Merchant documentation.

Each COOUP plan gives you a number of reusable active product slots. A slot represents a product currently activated for creators to feature. You can swap products in and out of active slots at any time; slots are reusable, not consumed. Grow, Scale, Pro, and Unlimited differ in how many active slots you can use at once. See the plans page for current allowances. Eligible new subscriptions include a 90-day trial of the subscription itself.

Your Shopify catalogue is the source of truth. COOUP mirrors products, prices, images, and inventory from Shopify and keeps them in sync. Any change made in Shopify updates in COOUP.

Creator commission is the share of a sale that goes to the creator who brought the order. You set a default commission rate and can adjust it per product. Commission applies only to eligible creator-linked paid orders.

You can optionally offer a discount to customers who buy through a creator's share. Discounts are shown clearly at checkout and are fully controlled by you.

COOUP attributes activity only for eligible creator-linked paid orders. Orders that are not linked to a creator, or that are not paid and eligible, are not attributed. This keeps commissions and reporting accurate.

Payment and settlement status for creator-linked orders is visible inside COOUP and reflects the current state of each order in the settlement flow. You never pay creators directly — settlement is handled centrally.

Review your plan, active-slot usage, and change your plan from the Billing section inside COOUP. Plan changes take effect according to the details shown at the time of the change.

For any question that isn't covered here, contact the COOUP team. We reply personally, usually within one business day.